ERF Checklist-CUAAIR411 Plan and conduct interview Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units RIIBEF201E Plan and organise work RIICCM201E Carry out measurements and calculations RIICCM203E Read and interpret plans and job specifications RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICPL301E Install water mains pipelines RIICPL302E Install stormwater systems RIIMPO320F Conduct civil construction excavator operations CPCCSF2004 Place and fix reinforcement materials RIICCM202E Identify

windows and frames CPCCJS3003 Assemble and install stairs CPCCCA3001 Carry out general demolition of minor building structures CPCCCA3003 Install flooring systems CPCCCA3004 Construct and erect wall frames CPCCCA3006 Erect roof trusses CPCCCA3011 Refurbish timber sashes to window frames CPCCCA3014 Construct and install bulkheads If you require RPL Kits with comprehensive benchmarking

Trainer/Assessor Assessment Pack

configure and test internet protocol networks ICTSAS312 Provide basic system administration * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-CUAAIR411 Plan and conduct interview Learner Guide aggressive or abusive customers SIRXCEG009Please contact us for more information!